Privacy Policy

1. Personal Information You Provide
   We collect personal information that you voluntarily provide when:
   • Contacting us via email, contact forms, or phone
   • Requesting a quote, submitting project materials, or engaging our services
   • Participating in surveys, events, or marketing campaigns

   Examples of personal information include:

   • Name, title, company, email, phone number, and mailing address
   • Submitted documents or content requiring translation/localization, which may contain sensitive or confidential data
   • Billing and payment information, including credit card data processed securely by third-party providers
2. Information We Collect Automatically
   When you visit our website, we may collect certain information automatically through cookies and similar tracking technologies such as:
   • Device identifiers including IP address, browser type/version, device type, and operating system
   • Browsing behaviour, including URLs visited, time spent, and interaction with Website features
   • Referring/exit pages and clickstream data for analytic purposes

   This information helps us improve our website, optimize user experience, and enhance security.

3. How We Use Your Information
   We use the information collected for the following purposes:

   • To provide, maintain, and improve our translation, localization, learning, and consulting services
   • To communicate with you regarding your requests, projects, or service inquiries
   • To process payments and deliver invoices securely and efficiently
   • To send you service updates, promotional offers, newsletters, or other communications only if you have opted in
   • To monitor and analyze Website usage, performance, and trends for ongoing improvement
   • To comply with legal, regulatory, or contractual obligations

• All Wordsburg personnel, contractors, and subcontractors sign confidentiality agreements and are trained in data protection
• Access to personal information and customer content is on a need-to-know basis only
• Data transmission and storage employ encryption protocols such as SSL/TLS to prevent unauthorized access
• Regular internal audits and reviews ensure compliance with this Privacy Policy and applicable laws

We commit to not using your data for any purpose other than fulfilling our contractual obligations and providing the requested services.

• Trusted third-party service providers who assist in service delivery, including translation subcontractors, IT service providers, hosting companies, payment processors, and analytics vendors
• Business partners, if explicitly authorized by you for collaboration purposes
• Legal authorities or regulators when required by law, court order, or legal process
• Successors or assignees in the event of corporate transactions such as mergers, acquisitions, or asset sales, subject to confidentiality protection

All third parties receiving your data are bound by confidentiality and data protection obligations reflecting the terms of this Privacy Policy.

• Binding contractual agreements in line with recognized data protection standards
• Use of appropriate safeguards such as Standard Contractual Clauses approved by regulatory authorities
• Ensuring that recipient entities uphold equivalent levels of security and privacy

• Perform services you requested and fulfil contractual obligations
• Comply with applicable laws, regulations, or legal proceedings
• Resolve disputes and enforce agreements

When retention is no longer required, personal data and customer documents are securely deleted or anonymized, minimizing any risk of unauthorized access or use.

1. Access and Correction
   You have the right to request access to your personal data held by Wordsburg. You may also request correction of inaccuracies or incomplete data.
2. Data Portability and Deletion
   Subject to applicable laws and contractual duties, you may request the deletion or transfer of your personal information. Deletion requests will be processed unless retention is required for legal reasons.
3. Opt-Out Choices
   You may opt out of receiving marketing emails or newsletters by using unsubscribe links or contacting us directly at info@wordsburg.com. We respect your communication preferences at all times.
4. Rights Under California Law (CCPA and CPRA)
   California residents have specific rights including:
   • To request disclosure of collected personal information and its usage
   • To request deletion of personal data, with some exceptions
   • To opt-out of the sale of personal information; Wordsburg does not sell personal data
   • To be free from discrimination for exercising privacy rights

   To exercise these rights, verified requests must be submitted to info@wordsburg.com.

5. Rights Under the EU General Data Protection Regulation (GDPR)
   If you are located in the European Union, the European Economic Area (EEA), or the United Kingdom, the following rights apply to you under the GDPR:
   • Right to Access – You may request details of the personal data we hold about you and how it is processed.
   • Right to Rectification – You may request correction of incomplete or inaccurate information.
   • Right to Erasure (“Right to be Forgotten”) – You may request deletion of your personal data when it is no longer necessary for the purpose collected or where processing is based on consent.
   • Right to Restriction of Processing – You may request that processing of your data be limited under certain conditions.
   • Right to Data Portability – You may request to receive your data in a structured, commonly used, and machine-readable format.
   • Right to Object – You may object to processing activities based on legitimate interests, including direct marketing.
   • Right to Withdraw Consent – You may withdraw consent at any time, without affecting prior lawful processing.

   For EU-based inquiries or to exercise your rights, contact us at info@wordsburg.com.

6. Legal Bases for Processing Under GDPR
   We process personal data only where one or more of the following lawful bases apply:
   • Consent from the data subject
   • Performance of a contract or pre-contractual obligations
   • Compliance with a legal obligation
   • Legitimate business interests not overridden by your rights and freedoms
   • Protection of vital interests or public interest

• Session cookies to support navigation and usability
• Persistent cookies for analytics and tracking visitor behaviour
• Third-party cookies from services like Google Analytics for aggregate data collection

You can set your browser to decline cookies; however, this may limit Website performance or access. For more on Google Analytics and opt-out options, please visit Google’s Privacy Policy.